Responsible Gambling at Uptown Pokies

Uptown Pokies offers several self-service features to manage your play:

Deposit Limits Set a daily, weekly, or monthly deposit cap on your account. Once the limit is reached, no further deposits are accepted until the period resets. Contact live chat to adjust or remove limits.

Loss Limits Some accounts allow you to set a maximum loss threshold. If losses reach that amount in a session or period, your account may be temporarily restricted.

Session Time Limits You can set a timer that logs you out after a specified duration (e.g., 30 minutes, 1 hour). This helps prevent extended play sessions.

Self-Exclusion If you need to take a break from gambling, request self-exclusion via live chat or email. Self-exclusion periods typically range from 6 months to permanent. During exclusion, your account is locked and you cannot deposit or play. You will not receive promotional emails.

To activate any of these tools, contact Uptown Pokies support:

• Live Chat: Available 24/7 on the site.
• Email: Support team responds within 24 hours.
• Phone: Toll-free number available on the cashier or contact page.

[!NOTE] Self-exclusion at Uptown Pokies does not automatically exclude you from other online casinos. If you need a multi-operator exclusion, contact Gambling Help Online or use the National Self-Exclusion Register (if available in your state).

If gambling stops being fun or you are concerned about your play, free and confidential help is available:

These services are free, independent, and confidential. Counsellors can help you understand your gambling behaviour and develop a plan to reduce harm.

[!RISK] Online gambling carries financial risk. Never gamble with money you cannot afford to lose. If you experience signs of problem gambling - chasing losses, hiding gambling, borrowing to gamble, or neglecting work/family - seek help immediately.

Consider reaching out if you:

• Gamble more often or with larger amounts than intended.
• Feel anxious or irritable when not gambling.
• Chase losses by depositing more money.
• Lie to friends or family about gambling activity.
• Neglect work, study, or relationships due to gambling.
• Borrow money or use credit to fund gambling.
• Feel unable to stop or reduce play despite wanting to.

Gambling should be treated as entertainment with a cost, not as a way to earn money or solve financial problems.

Understand the odds: All casino games have a built-in house edge. Over time, the casino's mathematical advantage means most players lose money. No strategy or system can overcome this edge.

Set a budget: Decide how much you can afford to lose before you play. Treat this as the cost of entertainment, like a movie or meal. Never exceed this budget.

Take breaks: Step away from the game regularly. Avoid playing when tired, stressed, or emotional.

Avoid chasing losses: If you lose money, accept it and stop. Do not deposit more to try to win it back.

Uptown Pokies is committed to supporting responsible gambling. The site:

• Requires identity verification (KYC) before first withdrawal, which helps prevent underage play.
• Provides clear links to Australian support services on the website.
• Allows players to set limits and self-exclude without penalty.
• Does not target vulnerable populations in marketing.
• Complies with Curaçao eGaming Authority standards for player protection.

If you have questions about responsible gambling tools or need support, contact the Uptown Pokies team via live chat or email. They can walk you through account controls and provide referrals to external help services.

1. Review your play: Reflect on how often and how much you gamble. Is it within your budget?
2. Set limits: Use Uptown Pokies' deposit, loss, or time-limit tools to stay in control.
3. Know the helplines: Save Gambling Help Online (1800 858 858) and Lifeline (13 11 14) in your phone.
4. Reach out early: If gambling is causing stress or financial strain, contact a counsellor before the problem grows.

Responsible gambling is about enjoying the game while protecting your wellbeing and finances. Uptown Pokies supports your choice to play safely.