Privacy Policy

When you open an account with Uptown Pokies, we gather information that enables us to deliver our services and fulfill our regulatory duties.

Registration details encompass your full name, date of birth, email address, contact number, and home address. We collect this to authenticate your identity and verify that you meet the legal age requirements for gambling in your region, including Australian players and other jurisdictions where we operate.

Financial transaction data is obtained during deposits and withdrawals. This includes your chosen payment method specifics (card numbers, digital wallet identifiers, or blockchain addresses), a record of all transactions, and related banking particulars. Trusted external payment processors handle all payment processing; we do not retain complete card numbers in our database.

Gaming activity records are automatically captured, encompassing your access logs, game selections, bet amounts, prize amounts, and current account funds. This information allows us to tailor your experience and identify any potentially fraudulent behaviour.

Technical details including your IP address, hardware specifications, system software, and web browser information are recorded during your visits to our platform. We use this to enhance site performance and spot potential security issues.

Support interactions are documented whenever you reach out to our customer service team through chat, email, or telephone. We maintain these records to address your concerns and continuously enhance our support quality.

We process your information for the following reasons:

• Account operation and service provision - to establish and run your account, handle financial transactions, and furnish support services.
• Age and identity confirmation, regulatory adherence - to establish your age eligibility, prevent financial crime, and satisfy Australian and Curaçao gaming authority standards.
• Suspicious activity detection and protection - to identify irregular patterns, guard against unauthorised system access, and investigate complaints.
• Promotional activities - to deliver details regarding incentive offers, newly released games, and exclusive deals (exclusively when you have given permission).
• Statutory compliance - to adhere to counter-terrorism financing regulations, problem gambling safeguards, and other mandated rules.
• Performance metrics and service enhancement - to examine player behaviour patterns and refine our gaming offerings, interface design, and overall functionality.

We do not monetise your personal information by selling it to outside organisations. Nevertheless, we collaborate with vetted service providers who support our operations:

• Transaction handlers obtain payment information to execute your financial requests with security.
• Age and identity verification specialists confirm your personal details and age to block underage access.
• Government and licensing bodies obtain information when required by statute or to satisfy anti-money laundering protocols.
• Technology partners and infrastructure suppliers access necessary information to run our gaming platform and maintain system stability.

Every partner organisation is legally required to maintain strict confidentiality of your information and apply it exclusively as we direct.

Uptown Pokies deploys modern encryption protocols (SSL/TLS) to safeguard information flowing between your computer and our infrastructure. Your account receives additional protection through a unique password known solely to you.

We deploy protective barriers, breach detection mechanisms, and routine security reviews to prevent unwanted entry. Nonetheless, absolute security cannot be guaranteed in any digital environment; we acknowledge inherent risks in online systems.

We preserve your personal information during your active membership and for a subsequent duration to fulfill legal and compliance obligations (generally 5-7 years for transaction records).

Upon account termination, we will depersonalise or erase your information where regulations permit. Certain records may persist in depersonalised format for statistical study and security purposes.

You are entitled to:

• Retrieve your personal information by submitting a request to our support team.
• Update incorrect or incomplete details associated with your profile.
• Remove your account and linked information (contingent on applicable legal requirements).
• Stop receiving promotional emails at any point by adjusting your account preferences or notifying support.
• Revoke your agreement to data handling where you have the legal right to do so.

To assert any of these entitlements, reach out to our support team via chat, email, or telephone. We commit to addressing your request within 30 days.

Our website employs cookies to store your session information, user preferences, and gaming history. You can typically turn off cookies in your browser settings, though doing so may reduce site usability.

We incorporate tracking software to measure visitor engagement with our site. The resulting data is stripped of identifiers and used solely to boost system efficiency and visitor satisfaction.

This privacy policy may be modified periodically to account for operational adjustments or regulatory shifts. Significant amendments will be communicated to you via email notification or a prominent announcement on our website.

Should you wish to discuss our privacy practices or data handling procedures, please contact our team:

• Live chat: Accessible round-the-clock within our platform.
• Email: support@uptownpokies.com (or the contact address shown in your account).
• Phone: Toll-free contact details are available in our contact area.

If you lodge a formal complaint regarding our data practices, you may escalate to the Curaçao eGaming Authority or the relevant Australian regulatory agency.

This privacy policy is specific to Uptown Pokies Casino. Different conditions may govern our partner program. We recommend reviewing our complete terms of service before registering your account.